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  The Man Behind the Dynamic Pricing Model-Robert Crandall The word ‘dynamic’ means continuous change. This pricing model of the airline tickets was first developed by Robert Crandall who was the president of American Airlines in 1980s. Robert is credited with many achievements which have made significant impact on the global aviation sector as such. He was the first person who came up with the first frequent flyer program, which almost every airline uses even today with some changes here and there. He was the one responsible for route optimization and adoption of central reservation system. Both of these innovations are being widely used even now, so much so that these form for foundation of functioning of airline industry. Crandall is also the one who is credited with incorporating the practice of overbooking, which has been quite controversial ever since it was initiated. He also pioneered the yield management principles which help in garnering maximum revenue for the airlin...

  Airlines describe in detail their policy when there is flight cancellation or delay by the airline itself. When these changes are caused by the airline itself, this is technically called controllable changes. Even when the policy is well defined and the same is available on public space, be it website or the e-ticket, there is always a complaint that the airlines do not follow it. Of course, there have also been instances that the passengers have not been aware of their rights when there are cancellations and delays. Now, in order to streamline the flow of information and to ensure that the passengers do get all this information, DOT decided to launch the various dashboards on its own website. These would provide all the required information pertaining to a specific service area and the passengers can easily view this information. DOT had launched one Customer Service Cancellation and Delay Dashboard in summer of 2022. This dashboard was meant to inform the passengers about w...