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Is it Really Unethical to Ask for Positive Reviews from Customers?

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For any online business, it is imperative to have a sound online reputation. For any new prospective customer, these reviews guide the purchase behavior. So, if you do not have a good reputation online, then you are bound to lose customers. This is true both for B2B and B2C type of businesses. For the online B2C businesses, it is a well-known fact that the negative reviews are easy to come by since the unhappy customers will vent out their anger through different social media properties, without wasting time. However, the positive reviews are not so easy to get because a satisfied customer simply goes ahead with life after getting the product or service he wanted. The care to put a positive review on social media is not so much as for the negative reviewer. A company might be having 5X more positive customers than negative ones, but the negative ones are more prompt in pushing the online reputation down the drain. This puts up a challenge for the companies who are doing legit busi...
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Why Shall You Make Searches for Cheap Flight Tickets Online from Multiple Sources?

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Everyone wants to have the lowest fare air tickets. Whether flying domestic or international, and in economy, business or first class, passengers do search for the cheapest fares. While this little bit of research is important to find the fares, it is also of significance that you make searches on different websites. Why? The answer to this has much to do with the way the aggregators have the contracts from the airlines and how these are distributed to the agencies. If you have made searches for cheap flight tickets online , you would have found that certain flights are common on most of the pages whereas certain others are present on some and missing on others. So, the number of contracts available with a particular website might be limited. Since these contracts are fetched by the API calls from the providers , different API providers might be having different contractors. The limitations can also be imposed at the level of the agency itself. It might not want to show all the con...
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What Is Dynamic Pricing Of Airline Tickets?

  The Man Behind the Dynamic Pricing Model-Robert Crandall The word ‘dynamic’ means continuous change. This pricing model of the airline tickets was first developed by Robert Crandall who was the president of American Airlines in 1980s. Robert is credited with many achievements which have made significant impact on the global aviation sector as such. He was the first person who came up with the first frequent flyer program, which almost every airline uses even today with some changes here and there. He was the one responsible for route optimization and adoption of central reservation system. Both of these innovations are being widely used even now, so much so that these form for foundation of functioning of airline industry. Crandall is also the one who is credited with incorporating the practice of overbooking, which has been quite controversial ever since it was initiated. He also pioneered the yield management principles which help in garnering maximum revenue for the airlin...
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Importance of Customer Service Dashboards Of the US Department of Transport (DOT)

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  Airlines describe in detail their policy when there is flight cancellation or delay by the airline itself. When these changes are caused by the airline itself, this is technically called controllable changes. Even when the policy is well defined and the same is available on public space, be it website or the e-ticket, there is always a complaint that the airlines do not follow it. Of course, there have also been instances that the passengers have not been aware of their rights when there are cancellations and delays. Now, in order to streamline the flow of information and to ensure that the passengers do get all this information, DOT decided to launch the various dashboards on its own website. These would provide all the required information pertaining to a specific service area and the passengers can easily view this information. DOT had launched one Customer Service Cancellation and Delay Dashboard in summer of 2022. This dashboard was meant to inform the passengers about w...
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Artificial Intelligence in Aviation to Prevent Crashes, Save Lives?

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  There are a number of benefits of deploying artificial intelligence based systems in the aviation sector. These benefits can be derived in all aspects of aviation operations, from crew management to revenue managements, from predictive health assessment to operational management and much more. One of the areas where it is expected to be particularly beneficial is that of maintaining the safety record. It can be used in a significant manner to reduce instances of airplane crashes . Airplane crashes happen due to a number of reasons. Some of the most important reasons for these crashes are- Pilot error- due to a wrong decision ATC negligence Defects in manufacturing Deficient training Weather condition Insufficient Maintenance Instrumentation issues The list is not exhaustive and there could be many more reasons. However, the above mentioned are the major ones. Let us see where the AI can help in reducing these instances. The pilots do undergo rigorous training before getting t...
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Airline Policy Determinants on Carriage of Zam Zam Water

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  Zam Zam water believed to be a sacred water by the Muslims from around the world. People who go to Saudi Arabia would want to bring this water back home since it is considered to be pious. Different airline companies have different policies in this respect. Before examining these policies let us first have an overview about the history of this water. The water is taken from a well which is located in Masjid-al-Haram in Mecca. The well is believed to have originated thousands of years ago when the son of Ibrahim was left with his mother Hajar in the desert. To this day, this tradition of considering the water of this well as pious continues, and the devote Muslims take this water back to their native places, all over the world. The carriage of this water is facilitated by packaging it in bottles of different volumes and airlines also allow it, either within the check-in baggage allowances or in addition to it. The airlines have different policies on its carriage. These polici...
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‘Green’ Airlines Tickets and Customer Perception

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 Of late, you would have seen that the airlines are beginning to offer a totally new set of fares, called the ‘Green’ fares. These fares are the outcome of the efforts made by the airline companies towards moving to green fuels and helping support projects working for zero CO2 emissions. It is common knowledge that aviation industry is responsible for pollution of the environment since it makes use of the aviation grade kerosene for propulsion. With the development of the alternative sustainable fuel options, called SAF in short, this issue is sought to be addressed. However, due to the level of technological development and extent of infrastructure developed, which has kept price of air tickets at high level, the airlines have not yet moved to 100% usage of this fuel in all the flights. Airlines, however, started collecting funds from its customers, as a part of the air ticket price, to fund the projects that are working for achieving zero carbon foot print in their processes. W...
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