Airlines describe in detail their policy when there is flight cancellation or delay by the airline itself. When these changes are caused by the airline itself, this is technically called controllable changes. Even when the policy is well defined and the same is available on public space, be it website or the e-ticket, there is always a complaint that the airlines do not follow it. Of course, there have also been instances that the passengers have not been aware of their rights when there are cancellations and delays. Now, in order to streamline the flow of information and to ensure that the passengers do get all this information, DOT decided to launch the various dashboards on its own website. These would provide all the required information pertaining to a specific service area and the passengers can easily view this information. DOT had launched one Customer Service Cancellation and Delay Dashboard in summer of 2022. This dashboard was meant to inform the passengers about w...
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